XS real or XS Reel???!?!?

My sister was one of the many who invested in XS Real's La Celeste property. But she was the smarter one. She paid just the booking amount. And then she sensed that there are other better things to invest in and backed out. She had paid a booking amount of 5.2 L. XS returned 5L after a long follow up. When we asked for the remaining 20k they said its been paid to the government towards service tax. I appreciated their promptness. We said we need that back too, and they said we have to file and get a refund from government. We found it fair enough, and asked them for the receipt so that we could initiate the process. Neither the receipt has come to us, nor have they given the money. Despite the fact that they are multi-crore company, it is highly insensitive of them to make customers through this pain. XS Real is excess reel.